of elvs IT-Service Consulting (hereinafter referred to as "Contractor")

Version: July 2026

§ 1 Scope

1. These General Terms and Conditions (GTC) apply to all contracts, deliveries and other services of the Contractor vis-à-vis its customers (hereinafter referred to as "Client") in the version valid at the time of conclusion of the contract.
2. The Contractor's service portfolio includes in particular: IT security & network optimization, cloud solutions & backup, remote support, data recovery & restoration, 24/7 support & maintenance, laptop & computer repair, water cooling maintenance, configuration of gaming computers (with or without water cooling), personal on-site consultation, on-site service.
3. Deviating or supplementary terms and conditions of the Client shall only become part of the contract if the Contractor expressly agrees to them in writing.

§ 2 Conclusion of Contract

1. Offers by the Contractor are generally non-binding.
2. A contract is concluded when the Client accepts an offer in writing (email, fax, text form) or when the Contractor begins execution after the Client has given approval.
3. Cost estimates are non-binding. If during execution the Contractor realises that the estimated costs will exceed 15%, it will stop work and inform the Client of the necessary additional costs. The Client can then decide whether to continue or cancel the order.
4. Written offers are valid for 14 days from the date of issue unless stated otherwise.

§ 3 Prices and Payment

1. All prices are subject to statutory VAT.
2. The Contractor is entitled to request advance payments of up to 75% of the agreed price, especially for orders of spare parts, gaming PC configurations or extensive repairs / data recovery.
3. Payment is due immediately upon invoicing without deduction, unless otherwise agreed.
4. In case of default, interest of 9 percentage points above the base interest rate may be charged.

§ 4 Performance and Deadlines

1. The Contractor performs its services to the best of its knowledge and belief, based on the current state of the art.
2. Specified delivery and execution deadlines are non-binding unless expressly agreed as binding.
3. The Contractor is entitled to provide partial services and invoice them separately.
4. For remote support, the Client must provide the required access and authorisations.
5. For on-site assignments, the Client must ensure a safe and accessible workplace.

§ 5 Obligations of the Client

1. The Client is obliged to fully and truthfully inform the Contractor about its operational situation and the expected solution.
2. The Client must provide all information, access data and documents required for the performance of the service in a timely and complete manner.
3. For data recovery and repairs, the Client is informed that complete data loss cannot be ruled out. The Client is responsible for backing up its data before commissioning.

§ 6 Retention of Title and Replacement Parts

1. Until full payment of all claims from the business relationship, delivered goods and replaced parts remain the property of the Contractor.
2. Replaced defective parts become the property of the Contractor, unless the Client declares prior to removal that they wish to keep them.

§ 7 Warranty

1. The warranty period is 12 months from acceptance of the service, unless otherwise required by law.
2. The warranty does not cover: damage caused by improper handling or operation, damage caused by force majeure, overvoltage, lightning strike, water ingress or similar external influences, wear parts (e.g. fans, batteries, power supplies), damage caused by interventions made by the Client or third parties.
3. For data recovery and restoration, no guarantee is given for the completeness and recoverability of the data.
4. For individual gaming PC configurations and water cooling systems, the warranty for the installed components is determined by the respective manufacturer warranties. Professional assembly and configuration are guaranteed.

§ 8 Liability

1. The Contractor is liable for damages resulting from injury to life, body or health in accordance with statutory provisions.
2. For other damages, the Contractor is only liable in case of intent or gross negligence. In case of simple negligence, the Contractor is only liable for breach of essential contractual obligations, limited to the foreseeable, contract-typical damage.
3. Liability for data loss is limited to the cost of restoration that would have been incurred with proper data backup. The Client is expressly advised to perform regular data backups.

§ 9 Copyright and Usage Rights

1. The Contractor retains all copyrights and usage rights to software solutions, configurations, documentation and other work results created by it.
2. The Client receives a simple, non-transferable right of use to the work results created for it, insofar as they are protected by copyright.

§ 10 Data Protection

1. The Contractor processes the Client's personal data exclusively for the purpose of performing the contract and on the basis of statutory provisions, in particular the GDPR.
2. Further information on data processing can be found in the separate privacy policy of the Contractor.

§ 11 Final Provisions

1. The law of the Federal Republic of Germany applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
2. The place of performance and exclusive place of jurisdiction for all disputes arising from this contract is the Contractor's registered office in Wiesbaden, provided the Client is a merchant, legal entity under public law or public-law special fund.
3. Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.
4. There are no oral collateral agreements. Changes and amendments require the written form.

Responsible for data processing
elvs IT-Service Consulting, Frauensteiner Str. 12, 65199 Wiesbaden, E-Mail: info@elvs.eu, Phone: +49 611 34138925

1. General Information

This privacy policy informs you about the type, scope and purpose of the processing of personal data on our website. The processing is carried out in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).

2. Collection and storage of personal data

When you visit our website, the following information is automatically sent to the server: browser type and version, operating system, referrer URL (the previously visited page), host name of the accessing computer (IP address, anonymised), time of the server request. This data is not evaluated on a personal basis and is used solely for technical optimisation of the website.

3. Contact form

If you use our contact form, we collect the following data: name, address (voluntary), telephone number, email address, date of problem, problem description, possible error sources, suggestions for solutions, desired appointment (date and time). This data is used exclusively to process your enquiry and to arrange an appointment. It will not be passed on to third parties unless this is necessary for the performance of the contract (e.g. when commissioning external service providers).

4. Legal basis

The processing of your data is based on Art. 6 para. 1 lit. b GDPR (contract performance) or Art. 6 para. 1 lit. f GDPR (legitimate interest). Our legitimate interest lies in the proper handling of the contact and support process.

5. Storage period

Your data will be deleted as soon as it is no longer required for the purpose for which it was collected. For enquiries via the contact form, deletion takes place as soon as the enquiry has been processed and no statutory retention obligations apply.

6. Cookies

This website does not use tracking cookies. Only technically necessary session cookies are used, which are automatically deleted when you close your browser.

7. Your rights

You have the right at any time to: access to your stored data (Art. 15 GDPR), rectification of incorrect data (Art. 16 GDPR), erasure of your data (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR), objection to processing (Art. 21 GDPR). To exercise your rights, please contact: info@elvs.eu. You also have the right to lodge a complaint with a data protection supervisory authority.

8. Data security

We use technical and organisational measures to protect your data against unauthorised access, loss or destruction. Data transmission is encrypted (SSL/TLS).

9. Changes to this privacy policy

We reserve the right to update this privacy policy as necessary to reflect legal or technical changes. The current version can always be found on this page. Status: July 2026